Terms, in plain words

What these terms cover

These terms apply to this website and to the EduWeave service, run by [Legal entity name], [Registered address]. A school's order form or signed agreement is the main contract. If it says something different, it wins.

By using the website you agree to these terms. By signing in to a portal you agree to them as well, for the school you belong to.

Who the customer is

The customer is the school. Its staff, parents and students use EduWeave under the school's account and its permission. A child uses it only through their school, with their parents able to see what they do there.

The school chooses who gets an account and what role they hold. The school is responsible for the people it adds.

Accounts and sign-in

• Keep it private. Do not share your password. Tell us at once if you think someone else has it.
• One door per role. Admin, Teacher, Parent and Student each have their own sign-in page. Your account says which school you are in.
• Accurate details. Give true details, and keep them up to date.

The school's data

The data a school puts into EduWeave is the school's. We do not claim it, sell it or use it for advertising. We process it only to provide the service, on the school's instructions, and under our privacy page.

When the agreement ends, the school can export its data. After that we erase it, except what the law requires us to keep.

Using it properly

Do not:

• Misuse access. Try to reach another school's data, or an account that is not yours.
• Harm the service. Disrupt it, overload it, probe it for weaknesses without our written permission, or copy it.
• Harm children. Use it to contact a child outside the oversight the product enforces, or to profile or target a child for advertising.
• Break the law. Upload anything unlawful, or anything you have no right to share.

We may suspend an account that breaks these rules. We tell the school why, unless the law stops us.

AI features

AI in EduWeave advises. It can be wrong. A person must read an AI output and decide before anything follows. The school and its teachers stay responsible for decisions about children.

Which AI features a school has depends on its plan. A school without a feature can try it a few times, then sees a message that the package does not include it.

Plans, fees and payment

Plans, fees and payment dates are set in the school's order form. Fees are charged in rupees and taxes such as GST are extra unless the order form says otherwise. A trial, if one is agreed, runs for the period written down, and access ends when it does.

Paying a school's fees to the school through EduWeave is between the family and the school. We pass the payment through the payment gateway and do not hold the money.

Availability and support

We run EduWeave with reasonable care and skill, and fix faults we are told about. Maintenance may pause it for short periods and we try to schedule it outside school hours. Any service level, with credits if it is missed, is in the order form.

Report a problem from inside the product, or write to contact.us@eduweave.io.

Who owns what

EduWeave owns the software, the design and the name. The school owns its data. A school gives us the right to use its data to run the service, and no more.

If you send us feedback, we may use it to improve EduWeave without paying for it.

Our responsibility

Each side is responsible for loss it causes by breaking the contract, up to a limit. Our total responsibility to a school for everything in a year is limited to the fees the school paid us in the 12 months before the claim. Neither side is responsible for lost profit or indirect loss.

These limits do not apply to anything the law does not allow to be limited, including fraud, wilful misconduct, and death or injury caused by negligence.

Ending the agreement

A school may stop using EduWeave as its agreement allows. Either side may end it if the other breaks it badly and does not put it right within a reasonable time after being told. On ending, the school's access stops and the school can export its data first, as set out above.

Governing law and disputes

Indian law governs these terms. A dispute is first raised in writing so the two sides can try to settle it. If that fails, it goes to arbitration under the Arbitration and Conciliation Act, 1996, seated in [City], in English, before a sole arbitrator the two sides agree on. The courts at [City] can order urgent relief.

Changes and contact

We may update these terms. We tell each school before a change that matters takes effect. The date above is the date of the last change.

Questions: contact.us@eduweave.io.